FAQ
🟤 General / Products
What products do you offer?
We offer thoughtfully designed products focused on comfort, wellbeing, and modern living for cats and their owners. Each item is carefully selected to combine functionality, quality, and elegant design.
Are your products suitable for all cats?
Yes, our products are designed to suit most cats and small pets. Detailed sizing and specifications are available on each product page.
🚚 Shipping & Delivery
How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 5–10 business days, depending on your location.
Do you offer tracking?
Yes. Once your order is shipped, you’ll receive an email with a tracking link to follow your delivery in real time.
Do you ship internationally?
We currently ship to selected regions including the United States, United Kingdom, Canada, Australia, and countries within the European Union.
💳 Payments
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, and other secure payment options available at checkout.
Is my payment secure?
Yes. All payments are processed through secure, encrypted checkout systems to ensure your information is protected.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can request a return within 30 days of delivery.
How do I request a return?
Simply contact us at support@ovelari.com with your order details, and we’ll guide you through the process.
When will I receive my refund?
Once your return is received and approved, refunds are issued within 5–10 business days to your original payment method.
📦 Orders
Can I modify or cancel my order?
If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible.
What if I entered the wrong address?
Contact us immediately at support@ovelari.com. We’ll do our best to update your order before it ships.
🐾 Product Care
How do I clean the products?
Care instructions are provided on each product page. Most items can be gently cleaned to maintain their quality and durability.
📞 Support
How can I contact customer support?
Our support team is available to assist you with any questions before or after your purchase:
👉 support@ovelari.com
We typically respond within 24 hours.